Digital Verification System ("DVS", "we", "our", or "us") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platform and services. By accessing DVS, you agree to the practices described in this policy.
1. Information We Collect
Account information: When you create an account, we collect your full name, company name, and email address. We store a hashed version of your password — we never store it in plain text.
Verification request data: When you initiate a verification, we collect the data fields required by the verification type (e.g., names, addresses, identity document numbers). This data is submitted to the relevant provider and stored alongside the result.
Usage data: We collect information about how you interact with DVS — including IP addresses, browser type, pages visited, and actions taken within the platform — for security monitoring and service improvement.
Business information: We collect details about the businesses you register on DVS, including registered name and relevant identifiers.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the DVS platform
- Process verification requests on your behalf
- Authenticate your identity and secure your account
- Communicate with you about your account, transactions, and service updates
- Detect, prevent, and investigate fraud, abuse, or security incidents
- Comply with applicable legal obligations and regulatory requirements
- Improve and develop our services based on aggregate usage analytics
We do not sell your personal data to third parties.
3. Sharing of Information
Verification providers: Verification request data is shared with the relevant third-party provider (e.g., AEDC, BEDC) strictly to fulfil the requested verification. Each provider is subject to their own data handling agreements.
Service providers: We engage trusted sub-processors (e.g., cloud hosting, email delivery, file storage) who process data solely on our behalf and under contractual data protection obligations.
Legal requirements: We may disclose information where required by law, court order, or regulatory authority, or where we believe disclosure is necessary to protect our rights or the safety of others.
Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will provide notice before your information becomes subject to a different privacy policy.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with services. Verification records are retained for a minimum of seven (7) years to meet regulatory and audit obligations.
If you request account deletion, we will delete or anonymise your personal data within 30 days, except where retention is required by law.
5. Security
DVS employs industry-standard security controls including encryption in transit (TLS), hashed credential storage (bcrypt), and access controls to protect your data. However, no system is completely secure. We encourage you to use a strong, unique password and notify us immediately of any suspected unauthorised access to your account.
6. Cookies and Tracking
DVS uses essential session cookies and browser storage (localStorage/sessionStorage) to maintain your authentication state. We do not use advertising or cross-site tracking cookies. Analytics, if implemented, use anonymised, aggregated data only.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Object to or restrict certain processing activities
- Data portability — receive your data in a structured, machine-readable format
To exercise any of these rights, contact us at the address below.
8. Children's Privacy
DVS is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of DVS after changes take effect constitutes acceptance of the revised policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: